About Us

Welcome to the Jo Emily Fragrance Info Page. Here you’ll find everything you need to know about our products, ordering process, and policies.

Returns & Exchanges

We want you to love your candles as much as we do! Due to the handmade nature of our products, we do not accept returns for change of mind. However, if your order arrives damaged or faulty, please contact us within 7 days of receiving your package.

To request a return or exchange:
Please email us at info@joemilyfragrance.com with:

Your full name and order number
A description of the issue
A clear photo of the damaged or faulty product

We’ll work with you to resolve the issue quickly and fairly.

Shipping & Delivery

Domestic Shipping: We ship to locations across Australia. Shipping costs are calculated at checkout.
Processing Time: All orders are processed within 2-3 business days.
Shipping Times: Delivery times may vary depending on your location. Typically, orders will arrive within 5–7 business days.

Payment Options

We accept a variety of secure payment methods:

Credit/Debit Cards (Visa, MasterCard, AMEX)
PayPal

Contact Us

If you have any questions or need assistance, feel free to reach out to us at info@joemilyfragrance.com or via our our Facebook page Jo Emily Fragrance. We’ll be happy to help!